Shipping & Returns

Shipping

Domestic Shipment

We ship across Indonesia via:  JNE, SiCepat, J&T Express, Paxel. We ship orders Mondays-Fridays.

Please allow  1–2 business days  for your order to be prepared and handed over to the courier.

For order on Friday, will be processed on Monday.

International Shipment

We ship internationally via: DHL, Rayspeed Asia, POS Indonesia. We ship orders Mondays-Fridays.

Please allow  3-5 business days  for your order to be prepared and handed over to the courier.

Once your parcel has been dispatched, you will receive a shipping confirmation and tracking number.

Orders placed on weekends or public holidays will be processed on the next business day.

International orders may be subject to customs processing upon arrival. Any applicable duties or taxes are the responsibility of the customer.

Exchange & Returns

We hope you love your Zoia pieces.

If you have any questions about sizing, fit, or our products, feel free to reach out via Instagram DM before placing your order.

International Orders

We do not accept returns or exchanges for international orders.

We kindly encourage you to contact us via Instagram DM if you need any assistance before making your purchase.

Domestic Orders

We do not offer refunds unless the item received is defective or the requested exchange size is unavailable.

Requests for returns or exchanges must be submitted within  3 days  of receiving your order.

Returned items must be unworn, unwashed, and in their original condition with all original tags attached.

Only full-priced items are eligible for returns or exchanges. Sale or discounted items are not eligible for returns or exchanges.

To request a return or exchange, please contact us with your order number and the reason for your request.

Return shipping costs are the customer's responsibility unless the item received is defective or an incorrect item was sent.